Shipping Policy

Effective Date: May 12, 2025

At Flumpee, we know that waiting for comfort can feel extra heavy. That’s why we work hard to get your plush companion into your arms as quickly and safely as possible — wrapped with care, and sent with quiet love.

📦 Processing Time

All orders are processed within 1–3 business days. Once your order is packed and ready, you’ll receive a confirmation email with tracking information so you can follow Flumpee’s journey to you.

🚚 Shipping Time

Standard delivery takes 3–7 business days depending on your location and carrier volume. Most orders arrive closer to the 5–7 day range, but during high seasons or remote area deliveries, please allow up to 12 business days.

We appreciate your patience — Flumpee travels gently.

🌍 International Shipping

Yes, we ship worldwide. Delivery times vary by country, but typically fall within the 7–20 business day range. All international orders include tracking. Customs fees may apply depending on your country’s policies — these are the responsibility of the customer.

💌 Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on all orders over $50.

❗ Lost or Delayed Packages

If your package is delayed or seems to have gone missing, please reach out to us at hello@flumpee.com. We’ll look into it gently and make it right. Flumpee doesn’t like being lost, and neither do we.

📍 Address Accuracy

Please double-check your shipping address before completing your order. We cannot replace items sent to incorrect or incomplete addresses entered at checkout.

🧸 Our Promise

Flumpee might take a few days to arrive, but they’ll be worth the wait. We ship each plush with softness, care, and hope — because some hugs can’t come soon enough.