Return Policy
Last Updated: May 12, 2025
We understand that sometimes things don’t go as planned. While Flumpee was made to bring comfort, we want your entire experience to feel safe, honest, and fair.
💔 Damaged or Broken Items
If your Flumpee arrives damaged or broken, please email us within 24 hours of receiving your order. Include clear photos of the damaged item and its packaging. We’ll review the situation and offer a refund or replacement.
Please note: We can only accept damage claims within 24 hours of delivery. After that, Flumpee assumes they’ve arrived safely.
❌ Order Cancellation
Orders cannot be canceled or refunded after being placed unless the item arrives damaged or broken. We do not offer refunds for change of mind — so please be gentle and sure before confirming your order.
🔁 Returns & Eligibility
To be eligible for a return (excluding damage claims), the item must be:
To begin a return, email us at hello@flumpee.com. If approved, we’ll provide a return shipping label and instructions. Returns sent without approval cannot be accepted.
🇬🇧 For UK & EU Customers: 14-Day Cooling-Off Period
If you’re located in the UK or EU, you’re entitled to a 14-day cancellation window from the date of delivery. Your item must be:
To initiate this process, email hello@flumpee.com within 14 days of receiving your order. Once accepted, we’ll send your return label and instructions.
🚫 Non-Returnable Items
We cannot accept returns for:
If you’re unsure about your item, just ask us — we’ll answer with care.
🔄 Exchanges
Need something different? The quickest way is to return your original item once accepted and place a new order.
💸 Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. If it is, it will be issued to your original payment method within 10 business days.
If it’s been more than 15 business days since your return was accepted and you haven’t received your refund, please email us at hello@flumpee.com. We’ll check in quietly.
📬 Contact Us
If you have any questions about returns, exchanges, or Flumpee’s journey to you, reach out gently:
Email: hello@flumpee.com
Address: 2414 Sunset Avenue, Suite 203, Los Angeles, CA 90026, USA